Shipping policy

Last updated: 22 January, 2026

1. Shipping Provider

We ship our products using DHL. All shipments are insured.

2. Shipping Costs and Delivery Times

Shipping costs and estimated delivery times depend on the destination country. All prices include statutory VAT where applicable.

  • Germany
    Shipping costs: €4.99
    Estimated delivery time: 3–5 business days
  • European Union (excluding Switzerland and the United Kingdom)
    Shipping costs: €13.99
    Estimated delivery time: 3–8 business days
  • Worldwide
    Shipping costs: €29.99
    Estimated delivery time: 6–12 business days
  • Switzerland and United Kingdom
    Shipping costs: €29.99
    Estimated delivery time: 6–12 business days

3. Free Shipping (Germany)

For orders with a total value of €100.00 or more, we offer free shipping within Germany.

4. Delivery Times

The delivery times stated above are estimates and refer to business days (Monday to Friday, excluding public holidays). Delays may occur due to high order volumes, customs processing, or circumstances beyond our control.

5. Customs Duties and Import Taxes

For deliveries outside the European Union, additional customs duties, taxes, or fees may apply. These costs are borne by the customer and are not included in the product price or shipping costs.

6. Transfer of Risk

For consumer purchases, the risk of accidental loss or deterioration of the goods passes to you only upon delivery of the goods.

7. Contact

If you have any questions regarding shipping, please contact us at ticket@bigclan.gg.